Amazon will provide refunds to qualifying Prime members as part of a $2.5 billion settlement from an antitrust lawsuit. The Federal Trade Commission (FTC) labeled the settlement “historic,” addressing claims that Amazon pressured consumers into Prime subscriptions that were hard to cancel.
What to know about payments
Amazon customers who used Prime benefits three times or fewer in any 12-month period will receive automatic payments by December 24. These customers will not need to file claims.
Payments will be processed as cash rather than credits or gift cards by a third-party administrator. Customers who don’t qualify for automatic payments will receive claim instructions by January 23, 2026, and must submit claims by July 23, 2026.
Who is eligible for the settlement?
To qualify, customers must have signed up for Amazon Prime between June 23, 2019, and June 23, 2025. Eligibility includes those who unsuccessfully tried to cancel their subscription or enrolled through certain pages on Amazon’s website.
These pages include the “Universal Prime Decision Page” and the “Prime Video enrollment flow,” as specified in the court order.
Details on the settlement
Each user can receive a refund based on the fees paid during their subscription, capped at $51. Amazon will update its website as part of the settlement requirements.
The FTC’s lawsuit aimed to address concerns over how Amazon approached Prime membership sign-ups and cancellations.
How do I claim my payment?
Qualification for automatic payments negates the need to claim.
When will payments be processed?
Customers will receive payments by December 24.
What if I don’t qualify for automatic payments?
You will receive claim instructions by January 23, 2026.
